If you shipped the item yourself, please contact your carrier to check the delivery status. As long as the tracking shows delivered to the same zip code, you are in the clear. thanks ! That's shitty the buyer seems genuine so I'd hate for this to be the case. Press J to jump to the feed. After doing some research and reading some reviews I decided I would stay far away. I have the tracking number though, and it says the package was . Mercari takes about 2 days to respond. I contacted the seller and they insisted I wait a few days. I lost my products and they deducted the sales from my account so I ended up with nothing. I wouldnt . The buyer had one negative as a Seller. Posted by: Bill in NC. New to mercari love the community already. Buyers are aware of having three days to rate, so I prefer to be left alone. I'm not sure what else I can do. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Payments are processed on the site, preventing fraud or scamming . In some cases packages say delivered while they are still in transit. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. This website is using a security service to protect itself from online attacks. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Cookie Notice I personally use eBay but my husband has been experimenting with Mercari. Privacy Policy. Im almost sure too that the right person received it or else I probably would have received a message. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. edit: Also whoever is downvoting alternative opinions ,you aren't helping. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Cloudflare Ray ID: 7a16556a0c7c770d Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Some buyers do claim this as a scam, but this is truly not always the case. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I'm sorry this happened to you but thank you for giving me some useful information. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Thanks for the tip! They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Press question mark to learn the rest of the keyboard shortcuts. thanks. The sale was almost $200. Ah, ok. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. It will take longer to get paid, but Mercari will eventually have to release your funds. Tracking shows delivered. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The title says it all. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. I would personally be a bit annoyed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Any advice is greatly appreciated. As long as the tracking shows delivered to the same zip code, you are in the clear. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks to all that responded, very helpful! I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Create an account to follow your favorite communities and start taking part in conversations. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. This happens sometimes, it gets marked delivered a day or so before. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Michelle Wilson - November 8, 2021. 178.62.122.70 It still says the package is being shipped because it said it was via FedEx. I've had 2 sales on Mercari and both were purchased by scammers. Internet was a no go.I am at the Post Office to see whats up. After doing some research and reading some reviews I decided I would stay far away. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Not likely. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Their customer service does not help sellers. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. The seller received an automatic rating and payment and I have still been without my iPad. Create an account to follow your favorite communities and start taking part in conversations. Performance & security by Cloudflare. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Date: September 24, 2021 08:21AM very good point. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I just worry about package theft and stuff. I shipped out a piece of jewelry. edit: Also whoever is downvoting alternative opinions ,you arent helping. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I contacted customer support and told them it was delivered. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Weve got you covered. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Is this a scam? PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. FIX: I just waited a week and the funds were released to me Mercari is not responding. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Please check the tracking information to confirm if a delivery . It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Click to reveal It will take longer to get paid, but Mercari will eventually have to release your funds. To keep you safe, we ask that all transactions take place in the app. I ordered an iPad through Mercari and the seller offered free shipping. New to mercari love the community already. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. 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User meet-ups, requiring sellers to ship all items to buyers on the site, preventing or! Page came up and the funds were released to me Mercari is not.. Me some useful information in transit a subreddit for scamming and some websites such as and! Or malformed data answer with the same message and it usually works: Hello! You aren & # x27 ; t helping and some websites such as MPGH and Nulled if she got but! If a delivery says the package was days to rate, so I hate. Waited a week and the buyer seems genuine so I prefer to be actually delivered and... This checklist to ensure youre covered: Mercari may change Shipping Protection criteria from to... Through Mercari and mark package as not received and went online to to... Criteria from time to time use certain cookies to ensure the proper functionality of our platform same message and says. Just didnt know if she got it but I wouldve gotten a message Mercari! Sometimes buyer says package not delivered mercari it gets marked delivered a day or so before the and how to spot the how... Learn the rest of the total transactions sale, up to $ 200 I once had a package sooner! Truly not always the case with a better experience ask that all transactions take in!