higher GOV on a per order basis, as families spend more with more mouths to feed. Again, lets assume 8% for simpler math. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. Doordash Interview Questions with Answer Examples. Data is a real-time snapshot *Data is delayed at least 15 minutes. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. You can see how cohorts consistently increase their spend on DoorDash. Clearly, DoorDash is over-indexing on data capabilities in their organization. This is a great way to save money on DoorDash, especially if you're a regular customer. I was drawn to apply at Doordash because of this. We try to make it feel like everyones working in the same place, rather than across the continent. via marketing, promotions, etc. Case Study 2. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? Thats the aggregate picture. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. DoorDash runs seven regions across the U.S. and Canada. If you are strong in decision-making, leadership and . . Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Check out open roles or email Katie Frank at katief@doordash.com. Bain & Company But generally, we try to stick to our six- to eight-week plan. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. What type of questions to expect in the SQL and case interview rounds? Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. Strategic Partner Manager Career. 2023 CNBC LLC. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. Theres also a subscription component to the DoorDash business, its not just purely transactional. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. There was no researcher dedicated to this vertical. Get email updates for new Merchant Services jobs in Tempe, AZ. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. , regardless of the quality of the food. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. A data platform that drives intelligence and automation. The whole process takes six to eight weeks. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. What should the end-to-end experience look like? Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Does the offering work? By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. while also balancing the dynamics of a three-sided marketplace. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. How can we solve it? What is the biggest gap between customer needs and our current offering? You always have that sounding board, so youre never really alone. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. All with excellent data engineering teams. Operators need to easily flex between both of those mindsets. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. May 2, 2021 0. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. You can best reach me on LinkedIn. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. Ive also learned to look at every conversation from the other side. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. Try not to get overwhelmed or frustrated. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. Filter Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. We celebrate each others successes and learn from each others challenges.. So there was plenty of well-funded, existing competition. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. I have a case study interview with doordash. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. My goal is to put the pieces in place for the market to scale up naturally after I move on. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? Posted 1:12:12 AM. For example, there are more women working in our headquarters, and especially on our Engineering team. How quickly can you pivot to make day two a different story? A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. Were judged not on whether our experiment fails, but whether we fail to experiment.. There are many other occasions where collaboration can happen. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. Got an email rejection a few days later. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. Referrals increase your chances of interviewing at DoorDash by 2x. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. To do this, I would take pride in mastering the ordering system on your app. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. Ultimately, we are building a global logistics company thats what I came here to do. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. What matters to them, and how can we build a product that helps them achieve their goals? We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Interested in joining the team? It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. RIP DoorDash hiring process. Im also looking forward to launching Calgary; adding a new city is always exciting. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. Not every operational test becomes a product. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. It makes people order more. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Interview Questions Behavioral: How would you handle working with cross functional partners? I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. or generally what the interview rounds look like? You move deliberately and with speed. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. The different annual customer cohorts offer again an even more intriguing view. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. I have a second round interview with . CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? Its a huge competitive data moat. Its a bit difficult to define what I do, because it changes every week but thats how I like it. We do have that sense of community and collaboration across the Launcher team. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. 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