In a statement, Great Wolf Lodge cited the large gathering. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. Waterslides and our elevated attractions are not wheelchair accessible. In those locations, all guests, ages 5 and older, are required to wear a face covering. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Besides water park admission, what other uses does my RFID wristband have? We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Can my child use the water park if they wear diapers? Disappointed once again. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Please check with the front desk about pricing and availability. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. Our web site is secured by TLS and Go Daddy. "He had a really good birthday," Walker said. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. The kids had a fun, albeit an expensive weekend ($600+/night). Are there vending machines in the resort? "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Does the resort have wheelchair accessibility? Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. The other on site activists were less than impressive as well. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. 2023. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We stayed as a family of 4 on a Friday night 5/2022. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. The majority of our water park is indoors. There is something for everyone. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. This is customer service at its best. The place is way overpriced. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. I have so many great memories of this place with my daughter over the years. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. Even some of our adult visitors got in on the action. We require guest checking in to be at least 21 years of age. My takeaway? The 414-room resort will open its doors to the public on Aug. 24 with . Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. 2023 CBS Broadcasting Inc. All Rights Reserved. Where can I find directions to the resort? This is the version of our website addressed to speakers of English in the United States. Dont waste your money! There is a nominal fee for each long distance call. Swim caps are allowed. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. What is the minimum age requirement to confirm a reservation? Purchase Gift Cards. Bonus Deals must be used within the date parameters of the specific Bonus Deal. 2501 Great Wolf Drive. Do you accept prepaid cards and debit cards? For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. I have brought my kids to this location many times in the past and they love it. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Yes, the water park is kind of a dystopian nightmare. There are also lockers available in the water park for guest use. They did. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. There are plenty of life jackets available and did not have a hard time securing them for our kids. The splash zone was good for the youngest. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Yes, there are long waits for the restaurants at peak times. The resort will close on Sunday, March 15 at 2 p.m. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. What time can you use the waterpark at Great Wolf Lodge? Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. February 28, 2023. How can I secure valuables during my stay? Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. This is the version of our website addressed to speakers of English in the United States. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Each floor has a designated vending machine and ice machine area. Guests are permitted to bring their own life jackets. Country Inn & Suites by Radisson, Traverse City, MI. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. This includes our restaurants, spas and MagiQuest. Points cannot be redeemed when booking by phone. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They were moderate and fun. Stop what you are doing and book a trip right now! This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. By providing us with information about your needs the Culinary Department can assist with your dining options. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. Hope they are proud. We went to GWL in March 2020 after covid began, but prior to lock down. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. All about Great Wolf Lodge in Gurnee in recent weeks. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. Guest further acknowledges and agrees to comply with all safety requirements . In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Does Great Wolf Lodge provide Sign Language interpretation services? What do I do? Please. more. Can I move my Bonus Deal to a different stay date? Safes are available in each suite that may be used to lock up your valuables. (513) 459-8885. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. Find answers to our most frequently asked questions below. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). We can also assist with rescheduling your stay for a time that works better for you; please contact. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. Vendemos pases diarios para el parque acutico? Bonus Deals can be added before redeeming points. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. What does the Flex package cover and when can it be purchased? Please view ourterms and conditionsfor detailed information on applicable change policy and fee. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. $100 does not go far at all. What is included in the Great Wolf Lodge Voyagers Membership Program? Does Great Wolf Lodge offer birthday party packages? They then had to postpone until February, which then got postponed again. Are Pack 'n Play cribs available to reserve during stay? Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Est permitido traer hieleras a la habitacin? "I was like, 'How many charges are you guys gonna charge me?'" ", First published on February 19, 2021 / 8:00 AM. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. So our $1600 night would now be $2100! Sower heads and controls are not at all kid friendly. The resort will close starting on Sunday with plans to reopen on April 2. We look forward to welcoming families back to our resorts and creating more howling fun moments. Carpets are old and dirty. Due to covid they only clean upon request which was fine with us. Just go here! I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. I will never spend money here and encourage others not to. The indoor water park in Fitchburg states. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. she said. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Why is there a maximum occupancy in the suites? "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Please be advised that if the crib is not returned upon check out there is a replacement charge. Checks cannot be used as a form of payment at the lodge, only for a deposit. In my opinion they should have honored our original booking price. Bonus Deals cannot be used on bookings made by phone. Can I use scooters, Segways or Hoverboards inside the lodge? Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Food is edible at best. No problem! Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. It was more crowded and less fun, but still had a good time. One charge was legitimate. Check the Customer Service page for driving directions. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. We do have a locker room with small lockers available for your use. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. I took the kids again in Sept 2020, after lock down began. Points will display on the home page and can be redeemed during booking. 2 minute read. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . Upon check-out any unused funds will be credited back to your account. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. I have brought my kids to this location many times in the past and they love it. to speak with a Food and Beverage Management team member. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. How much of the park is outdoors? The water rides are the big draw, but be sure to check out the ropes course. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Where can I purchase toiletries if I forgot something? Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. 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