125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. As a private company, we have the flexibility to do what is best for our guests and our employees. Review tags are currently only available for English language reviews. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? This article was published on June 25, 2021, and updated on June 23, 2021. That would penalize us 75% of the total fare. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 I can't get a response to my messages. At 60 days, there were NO Shore Excursions available for reservations. 6. .. this is not an Act of God. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. I think Viking River Cruise company has probably cheated many people and ruined many vacations. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. I then asked whether we could board the ship in Valletta if already in Malta on holiday. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. They charged us 846.00 each to get a plane ticket. Viking has an office in California. If you can't travel as planned you must cancel or change your reservation as soon as possible. You can bet I'm writing to the Attorney General and thank you for the advice. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. CARRIERS RIGHTS. Absolutely ridiculous. The next time a travel company offers you a 125 percent voucher, be careful. Mandatory vaccine cards to cruise are required. The cruise was cancelled!!!!!! Then what? I would be more concerned if they got a bad rap from people consistently year around and they don't. All the reasons why you cant get a refund for your destination wedding. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). She sent them a brief email outlining her grievances. And I'm urging everyone who got shafted to do the same. CC Help Jenn This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . Big Mistake! Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Heres funny math on an airline refund in 2019. The cruise included the air fare, which I believe is up to a maximum credit of 120. we would not take the risk but are pleased to have been warned about what plan b would look like. No refund, no pro-rated reimbursement for pre-paid services. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Tripadvisor performs checks on reviews. Viking was threatening to leave us in Iceland. Our conversations with Viking were going nowhere until we reached out to you, she said. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Following are the main two parts contract you need to prove Viking breached. read more, We booked a cruise which included Turkey. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Never, never again. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. With all Cruise cancelled, but refused to give us a refund. (In fact, first time to Europe). We just recieved notice they are sailing in September 2021. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. YouTubes privacy policy is available here and YouTubes terms of service is available here. <> I have to say that I'm surprised by your post and experience. Did we mention it's free? We publish the names and emails of customer service managers. endobj The orginal cruise was paid by cash. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Technically, no. When we purchased this cruise, we paid for Deluxe Accommodations. So we were back to having NO shore excursions. You the paying customer have no say in the matter. We were shuttled around on a bus from one ship to another. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Viking River Cruise Guide. :) Then just continue with GCT if we like them as much as we expect to. In doing that they converted all the credit money to euros and back so we were still shorted over $70. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. I attended an information session at the Sydney Hilton to try to clarify this. Travel companies always do the math so it favors them. Cookie Settings/Do Not Sell My Personal Information. I received the refund 02/21/2023. When I didn't get my phone calls answered, I posted there and they reacted. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Also post #22 cites the procedure and due date tom request cash. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. We opted to take the grand European cruise with Viking and visit as many communities in Europe as By Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. We were talked into buying insurance for $1500. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Viking should not sell a product that it cannot convey. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. stream As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Windstar Cruises. most do research before making an investment in travel products. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Cool Cruiser, if you are still considering Viking don't! Can I get my 173,116 Chase Ultimate Rewards points refunded? We were talked into buying insurance for $1500. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Instead they provided hotels, buses and meals. Refunds are made upon receipt and depend on the working times of banks. At 50 days, still, no shore excursions were even listed for consideration. Wheres my airline ticket refund from GotoGate? Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. No TellUs@VikingCruises is Viking. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. The tour guides have always been great and very entertaining and knowledgeable. Youll also connect with other readers who want to make the world a better place. OK, you didn't get your river cruise. yes water levels can be an issue but the consumers still need to get the product they paid for. Their claim was denied and the couple let Viking know. Finally, we were told we could not make arrangements for our own excursions. 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