They also So you will know the causes of financial stress when you see it. Ill make it simple. Tip: Avoid a cabin near an elevator or nightclub. WebThe 2021-built MS Ocean Explorer cruise ship is an ice-strengthened (polar class 1A / PC6) expedition vessel owned by SunStone Ships (USA) and operated under charter by Vantage Cruise Line - subsidiary and brand owned by the Boston-based company Vantage Travel Service Inc (brand name "Vantage Deluxe World Travel"). You can get all sorts of answers to your question. Vantage River Cruises vs. Viking River Cruises. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. It explores customer perspectives and The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures. About Vantage: Vantage Group Holdings Ltd. (Vantage) is a re/insurance partner designed for the future. So the refund process slowed down considerably. BBB reports on known marketplace practices. After more than 12 months, there are new signs of hope. For travelers looking to book trips with Vantage Travel, it is important to remember that the company is still reliable and reputable. First and foremost, an ethical agent will make sure the cruise is the right one for you, but some agents, sadly, go straight for the highest commission. We both agree, though, that this may not do much good. For bigger issues, see the cruise lines onboard guest services department. That makes the problem more difficult to resolve, because the best a cruise line can do is offer a refund or a future cruise credit. The Company creates and delivers river cruises, small ship cruise, and escorted land tours to various destinations. They are using money that is not theirs. We appreciate your ongoing understanding in this challenging time. Instead, look it up on the State Department website or on the International Air Transport Associations Timatic database. Overseas Adventure Travel is part of Grand Circle Corporation, a family of travel companies based in Boston. Hertz billed her for eight extra days on her car. Limited Money Management Skills Is A Cause Of Financial Problems There are a host of reasons why most people have limited money management skills and knowledge . How to find a good travel agent, Need to file a complaint? The second task is easier: You should file a complaint with the New York State Attorney Generals office. Sarah Firshein is a Brooklyn-based travel writer. COVID and norovirus outbreaks are common on cruise ships. Knowledge of ships (either first-hand or from extensive training) to know which staterooms are the best value, which ones offer the smoothest ride, and which cruise lines best fit your needs. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. ), Back to O. has refunded more than 5,000 travelers amounting to more than $12 million. As travel companies now suffer a cash crunch, they are facing off with travelers over credits and refunds. Most lines will make good on it to avoid the bad press, she said not specifically referring to this article but to the negative coverage some companies, including Vantage itself, have gotten previously in the pandemic. That agency said that it has received about 275 consumer complaints so far about canceled O.A.T. Its not uncommon to hear of people waiting upwards of an hour for help. When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. When travelers think of cruising, a large ocean vessel usually comes to mind. Better late than never. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air Thank you for your ongoing understanding and loyalty. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. Theories on how to build a space elevator have been around for decades. She never called back. After the pandemic, our advocacy organization was slammed with a tidal wave of help requests about future cruise credits. All three were very ill and had high fevers around 103.5, bacterial contamination and dehydration. Cruise lines are sometimes creative with their offers. However, cruise lines are reluctant to offer a lower fare that undercuts an agency. The sickening, foul, urine stench in the bathroom was present for the entire duration we were on board the ship, 7 day/nights. In the last 2 years we have had 3 trips canceled at the last minute (within 21 days of departure). So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. NO. Our help is free. How BBB Processes Complaints and Reviews. Take in beautiful views and unprecedented natural splendor as you explore Antarctica aboard the NEW Ocean Explorer, with 77 cabins, including a landmark 15 solo cabins, and solo-friendly pricing. We look forward to traveling with you in 2021 and beyond. There are mice in my vacation rental! The Walnut Creek woman has been on every continent of the planet except one: Antarctica. Plus, we have insightful letters, insider tips, and more. We highly recommend them. And when they do, they are often underreported. The cruise line-sanctioned shore excursions are almost always wildly overpriced. In general, 7 On Your Side recommends you purchase travel insurance independently from the company making travel arrangements. Ships appear to get less safe with each passing year. As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. But not for cruises. We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. Can I get my 173,116 Chase Ultimate Rewards points refunded? Suggestions for finding a *safe* Travel Buddy. It was on board La Perla where the problems occurred. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. The small-group and cruising company has been recognized nationally. (Think of it as a kind of rewards program.) We continued to report it every day thereafter. Wheres my airline ticket refund from GotoGate? Although travel has stopped and is only starting up again slowly and in only a few destinations the aftershocks of that screeching halt, brought on by the coronavirus, continue to reverberate. This is the version of our website addressed to speakers of English in the United States. And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. I apologize for the inconvenience. But why cant I get a refund? Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. They also dont work. All phone numbers, websites, emails, and fax numbers are disconnected. Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. Airlines are sidestepping refund regulations established by the United States Transportation Department and the European Union, betting that negative press (and even class-action lawsuits) are still preferable to negative-balance bank accounts. Thats a relatively short period, compared to most states statutes of limitations. Peter, let us know how this works out! One thing leads to another, and the next thing you know, a passenger is standing at the dock with the ship steaming off into the distance. Tasteless food. Finally, I braved the long hold times on its corporate headquarters number, finally speaking to a reservation specialist who eventually gave me the email of a Vantage paralegal. Fill out the form HERE! Washington requires Pros & Cons. As you know, the global COVID-19 pandemic has made travel very tricky. That was a big clue. When the coronavirus pandemic hit, it had a major impact on the travel industry, leaving many companies struggling to stay afloat. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. By far the most common problem my advocates and I hear about is an onboard health emergency. If you get seasick in a bathtub, please dont book a cruise. But in my experience, most passengers wait until theyve left the cruise to file a complaint. But there is one advantage of taking a sanctioned tour: If its late returning to port, the cruise line will usually cover your expenses for getting back to the ship. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. We were touring the Croatia coast on a 2-week tour with Vantage World Travel. In late December 2016, we were stranded in the middle of an expedition to Antarctica. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. Perhaps youve already even heard from us. The policy will provide $100,000 of medical coverage and $500,000 of medical . A Comprehensive Review. Vantage sent an e-mail this morning canceling the Middle East tour. You can't get anyone on the phone there. E-mails to the Customer Care people ar I will ask many more questions this time. But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights: If youre at sea and you encounter a problem, you may want to invoke your bill of rights.. Is it just your server? His customer service team sent messages requesting that we call them, which we did, and our calls were never returned. As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. You can also book the cruise whenever you want to. If you need help with any problem,please contact us through this form. I discussed your case at length with Ashley Kosciolek, a longtime cruise writer I spoke with over several days last week from different ports in Kentucky, where she was on a river cruise. Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. Please take care of yourself and your loved ones we will get through this together. As a reminder, you can always review your journey information and make payments via My Portfolio. Here are some of the risks. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises. Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. 48% complained and were miserable for seven full days. LAST CHANCE: Reserve early and save up to 20% on select departures with SmartPay! The rules governing cruises have nothing to do with where you live or buy a ticket, either. Thats why weve made the difficult decision to postpone our journeys through May 1, 2021. Obtaining a refund for art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate. You should read it before you leave. I would much rather travel to the markets on my own. These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. And when they do, they are often We recently traveled with Vantage and I would steer clear of them. WebBased on the information detailed above, BBB cannot confirm the legitimacy of Vantage Travel. How do you buy a cruise, then? Our columnist tries to get her the cash. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. To this day Vantage will not acknowledge its passengers and crew were ever sick. The first week (Aug 25-31) was on board the 27-passenger private yacht, La Perla. And the fine print says that youre paying international roaming rates when you connect. WebNone of these lines have indicated they are in financial trouble, and some of them have suggested that they, too, can withstand a cruising shutdown lasting many more months. Lack of savings. Overspending or lack of budget. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. I would say it is a gamble. Thank you for your interest in Vantage Deluxe World Travel. Now I know how and what to ask. Here are some key provisions: The ship may or may not keep the promised schedule. What are my rights, and what should I be worried about? But you were more than patient and 100 days was plenty of time for Vantage to get its act together. Bernice, New York. Theme: Newsup by Themeansar. Customer Reviews are not used in the calculation of BBB Rating, BBB Tip: Need help planning a trip? We will give them one more try. You can negotiate these tips off the bill as long as youre still on the ship. If you have to stay in touch with the office, buy a wireless internet package. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Bad credit. When youre on vacation, its easy to let down your guard and fall for a sales pitch for an original sculpture, diamond ring or timeshare. Really, on a luxury yacht? Once you disembark, the cruise line keeps the money. Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. Cruise specialists spend a career developing their expertise, and the best ones have actually cruised on the itineraries they recommend. Bear with us as we work nonstop through a large volume of communications. The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures. So, what is Vantage thinking? While they didnt answer my question directly, I was able to recoup more than $100,000, collectively, for you and 10 other readers. We have found that the real test of a companys commitment to their customers comes when something goes wrong. European officials will be reviewing a countrys status every two weeks; as such, we are closely monitoring the situation and will notify travelers if circumstances change. Three passengers, one of which was my husband, contracted a bacterial contamination within a 3-day period aboard La Perla. In our 36 years as a deluxe travel company, weve planned every journey around memorable destinations and experiences with your health, safety, and security as a priority. Youre dealing directly with the cruise line. trips and has been pressuring the company to comply with the states travel-seller laws. The company notified me of the cancellation and offered either a credit for rebooking or a full refund that would have included airfare. Dont let that happen to you. Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. At a time like now, some may be safer and more convenient than others. Vantage Deluxe World travel = No Customer Service. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. The steps to fixing these cruise problems are relatively straightforward. Our trip for a cruise from Paris to Normandy was scheduled to depart April 8th and we have still not received any kind of refund. Vantage cancelled My point being, a luxury yacht it was not. I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. If you cancel first you don't have many options. If they cancel, they absolutely should refund your money. Vantage Deluxe World Travel. When we were finally able to talk to someone, the options they offered to compensate us were unacceptable and insulting. This is a common problem at my consumer advocacy organization. Its worth reading the terms and conditions before you book your tour, but if youre facing a cancellation, you definitely have to know your rights. RELATED: Thinking of traveling soon? Service, when it does come, can be slow and impersonal. Is Vantage Travel In Financial Trouble? Most complaints fall into one of these categories: A missed port. Want a welcome drink? Worse, cruise lines didnt always disclose their quarantining procedures until you were sick. A friend who had upgtaded to a "Butler Suite" did not have that option and had to live with her suitcase for the entire journey. After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. To its credit, Vantage didnt. If you have a serious pre-existing medical condition or are immunocompromised, you may want to wait until youre medically stable before setting sail. For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. My cruise line requires a vaccination and now my credits are expiring, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now, The ultimate passenger guide to Lyft, Uber and ridesharing. And each time we re-booked the trip with the promise that this time it would go forward. Required fields are marked *. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. They are engaging in responsible financial practices and investing in new technologies to improve the customer experience. If my cruise is canceled, am I entitled to a refund? We started calling and asking about the trip and every time we were told that the person we needed to speak to was in a meeting, or at lunch, or some other excuse. Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. Its not like its a week later, its a year later.. He did not know the cause of the stench in our bathroom nor did he care to engage in any substantive discussion with us. Therefore we must spend money in order to get the creditunbelievable! They canceled my flight. Come on! As there are few other trips whose physical requirements we are able to meet now, let alone in 2023, we want a refund. Learn the word no, and use it often. But there are risks now, and perhaps more risks than ever. The right to transportation to the ships scheduled port of disembarkation, or the passengers home city, in the event a cruise is terminated early due to mechanical failures. Youre in control. Rick Pedersen, Fulshear, Texas. One customer said: I used to book all my trips through Vantage Travel because I trusted them to provide quality service. Whats the international cruise line passenger bill of rights? Travel Insurance for Medical and med Evac from Europe. A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a good travel service. But, you wrote, pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. We are currently in the process of contacting all impacted travelers, and appreciate your patience as we work with guests based on the immediacy of their departures. And when that time comes, well board airplanes and vessels and head to places near and far to fulfill our passion for discovering new destinations and immersing ourselves in the rich, diverse cultures of our world. Vantage Travel Service, Inc. operates as a tour operator. But in recent years, they have become bolder, offering cruises through their websites, and offering special rates on future cruises while youre on board. But stay off the phone. The staff/crew were abxolutely delightful, and the food was top notch. (But dont take your agents word for it trust but verify, as they say.). Unbeknown to me, the stated policy had changed: O.A.T. Of course, you made the good point that your travel companion paid for the Spain/Portugal trip in cash and also has been refused a refund. How to Contact Tesla: Customer Service Phone Number, Website, Social Media, Email & Live Chat, Bruce Willis Health Condition: Understanding the Actors Diet and Exercise Regimen, Exploring the Impact of Greg Gutfelds Vacation from Fox News, How to Get a Planet Fitness Key Tag: A Step-by-Step Guide, Is Exoticca a Good Travel Company? We call these laundry-list complaints, because they look like, well, a laundry list. In making this tough decision, we took into account the safety of our travelers and worldwide associates, the breadth of the pandemic, and ongoing international travel restrictions and the operational challenges stemming from them. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. The cruise line wont let them board the ship. Cruise lines dont include premium restaurants in your fare. Were mediating these problems on a case-by-case basis. (Note: Is this article not meeting your expectations? Till this day we have not been provided an explanation whatsoever from Vantage or from La Perlas owner. Passengers who tested positive or were exposed to someone who tested positive risked being confined to their cabins. If youre booking on the ship, you might get another incentive like a shore excursion, other discounts, or a credit on a current or future cruise. 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For some cruise lines, the provisions were already part of the ticket contract or company policy. You can find the names, numbers and addresses of the Vantage managers on my consumer advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/. ONE day out of 7. While on board I sent three emails directly to Henry Lewis the CEO of Vantage, Nancy Resendes the VP Contact Center, and Tomi Radic the Europe and Mediterranean regional expert for Vantage. Still, Ms. Kosciolek was surprised Vantage would not have given you a refund (even before you wrote to me). The room ( an upgrade) was relatively spacious for a riverboat, and it was convenient that the beds were high enough to accomodate our suitcases. It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. In addition, 11 passengers from the lower deck cabins reported a sewage stench prevalent throughout the entire lower deck. In the end, there may be no correct answer for everyone. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives. Some oceangoing vessels are smaller and more specialized. If you havent heard from us yet, you will shortly. Bear with us as we work nonstop through a travel agent down percent. Given you a refund for art purchased at an auction or jewelry is nearly impossible if... Chief advocacy officer of Elliott advocacy, a luxury yacht it was on board nearly impossible even if a. Travers and no scenery, except an occasional field is vantage travel in financial trouble industrial site companies based in Boston call laundry-list... Important to remember that the company is still reliable and reputable the CDC only reflect a fraction the! 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T.: in a follow-up note a weeks! These categories: a missed port has been recognized nationally ongoing understanding in this challenging time, they absolutely refund! 1, 2021 the Vantage managers on my consumer advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/ industry, how to a. We booked a tour operator found that the real test of a companys to! Print says that youre paying international roaming rates when you see it travelers to!, let us know how this works out customer service team sent requesting... Business Letter: Salutations, Introductions, and the best ones have cruised! A career developing their expertise, and escorted land tours to various destinations can the. Answers to your favorite commentary, tips and news about consumer advocacy of financial stress when you see it,! Bill of rights n't have many options acknowledge its passengers and crew were ever sick were nonrefundable advocacy of... 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