Once the product is shipped to the warehouse, the employees will verify it and check it. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Revenues at the retailer fell 15.8% over the . Unfortunately, this is not something that Superdry guarantees outrightly. on Gift Vouchers. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. The vintage return policy applies to vintage items which are in stock. Enter the order number, postcode, and email, and select proceed. When you are not totally satisfied with the product you bought, you surely will think of returning it. RBcpO- T: 0870 889 3102 The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. As long as the products are intact and have their original components they will be eligible for a return. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. The refunds will take at least 10 days to process in your account. Every return should contain the original packaging. The label will be valid for 7 days from the date that the return is generated in the portal. Visit our returns portal - https://superdry.returns.international. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. By clicking on one of the below buttons, I subscribe to the newsletter. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Return to Nav. SNAP EBT Benefits For Eligible Purchases. Create New Return. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Goods should not be soiled, torn, damaged and must have the original tags intact. All Superdry . . What are the Criteria for Superdry Return Policy? What proof can I carry for the purchase I made at Superdry? Returns can take up to 10 working days to process from the date they arrive at our warehouse. You have to visit the international return portal and fill up the form. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Items purchased using a gift receipt can only be exchanged, or a gift card issued. 2 0 obj Refunds will be processed to the original payment card. As soon as it has been processed you will receive an email to confirm. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. ENJOY FREE SHIPPING WITH MIN. stream 1 0 obj The full list of steps to take can be found here. All criteria under the Returns and Exchanges are met. You only have to accept returns from the person who bought the item. <> Powered by WordPress. I5*[ A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Got it! https://www.superdry.com/terms-and-conditions. Your email address will not be published. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Privacy Policy and I consent to the processing For more info, please see our returns policy. . 6. . Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. You can request the purchase for returns between 18th October 24th December till 31st January. Free. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. 27 - 30 Mar Up to 55% off. Returns UK. Fill out the necessary information and start your returns. The vintage stock is original and has a slightly lighter color in terms of its look. What Is the Superdry Return Policy? Find up-to-date store information and services to shop your premium authentic style this season. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Online: You can easily return your order by visiting the online portal of Superdry. The customer can still reject the item after its been repaired or replaced. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . DoNotPay offers a wide range of services apart from Chargeback Instantly UK. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. 7. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Shop this season's collection of clothes, accessories, sportswear & more. Superdry brings you distinctive and. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Your email address will not be published. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Superdry: Authentic Premium Style \| Men's & Women's Clothing They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. We have helped over 300,000 people with their problems. 6. A customer is only eligible to return within 28 days of purchase. Store returns. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Nov 3, 2022. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> Return your item in good and original condition. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. You can find your local drop-off point by clicking the . Discover the Consumer Refund Service and what they can do for you. Proof of purchase required. Select which items you wish to return, the reason why and whether you would like a refund or exchange. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. City, State/Province, Zip or City & Country Submit a search. After the company receives your returned product, they should take between 7 to 10 business days to process it. We also use cookies set by other sites to help us deliver content from their services. We have provided detailed information for your returns and a simple guide to the Superdry return policy. Enter the order number, postcode, and email, and select proceed. Returns are applicable to full priced items only. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. DoNotPay guarantees aneasy way to get Superdry refunds. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. 7. Fill in the return label and other required documents before you return the product. 2. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Our registered VAT number is GB974823775. Free shipping for many products! This could be a sales receipt or other evidence such as a bank statement or packaging. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. SUPERDRY_12345678). It is very important when you return an item that we know the order number to which it relates and your details. endobj Items should be returned in their original packaging with any enclosed documentation. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. The majority of these reasons narrow down to the shopper's decision. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. x\Ys~w! Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. Here is All About It [Updated], Does Amazon Accept EBT? When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Superdry Returns Policy applies. You have accepted additional cookies. SUPERDRY_12345678'. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. A valid Health Service Discounts account will be required to obtain the unique discount code. No, Superdry return policy states that if the product is defective then they will not accept its returns. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) These are the top 20 stores with the best return policies. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Your statutory rights are not affected. Enter your full order number, including any text, in the designated box (e.g. a free delivery in the UK mainland, plus the usual free returns. Does Walmart Accept EBT? This means that: you may inspect and try on the goods. As soon as they complete the process, you will get an email. Gift Vouchers only valid for purchases on www.superdry.co.za. You probably have one of these proofs to make returns. All returns must be accompanied by an invoice. You can change your cookie settings at any time. If you purchase an item online or in-store then you will be able to process the returns. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Original Proof of Purchase must be presented for a Return or Exchange. top 20 stores with the best return policies. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. Mens Womens; My Account Wishlist; My Account Wishlist. They do not have to provide a reason. endobj Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. The label will be valid for 7 days from the date that the return is generated in the portal. Items cannot be returned to a Superdry concession or franchise. If you need to return items, they must meet our standard returns policy. The brand does not allow returns for vintage stock as they are sold as they seem. We're best suited to help you complete it within the shortest time possible. Superdry Environment Policy. Further, you will be asked about which product you wish to return. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. With just a few steps, you can quickly get your refund and have your money within the least time possible. We use cookies to improve your experience on our website and to show you personalised content. Without these details we won't be able to take the action you require. Jackets from 25. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. 4 0 obj % Superdry follows a '30 day no questions' asked return policy online. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Check when you have to offer refunds and accept returns. However, it can be hard to find all the information in just one place. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Choose which courier service you would like to use to send the return back to us. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. For further information regarding whether returns are free for your region, please click here. We're a company registered in England and Wales with company number 07139044. ^|G/0oquSS.lo*?Oc Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. To help us improve GOV.UK, wed like to know more about your visit today. Sit back and relax while we do the work. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Yes, Superdry provides free returns. Superdry reserves the right to alter these terms and conditions on reasonable notice. You can return a gift by providing a gift receipt online or in-store. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Open Search My Account Wish List 0 0 items in your basket You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. Superdry will only refund you using your original payment mode. Order Number *Required Field. 1. Required fields are marked *. They have another 14 days to return the goods once they've told you . Find the Chargeback Instantly product on DoNotPay. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Wait for a confirmation email once Superdry has refunded your money. Check out this article to know more. 2. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> These include cosmetics, fragrances, swimwear, and underwear. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. If in any case, you lose the original receipt, you might have a confirmation email. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. So, what happens if you decided to buy an item at Superdry? Superdry will not accept any return without its original packaging and purchase proof. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. SUPERDRY_12345678). 4. Items should be returned in the original condition you had received them in. They will allow an exchange for an item if the size, color, or quantity is an issue. The best thing you can do is to check Superdry return policy before you actually make the purchase. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. We ask you to take reasonable care of the goods you purchase while they are in your possession. 1.95. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. . Visit our returns portal - https://superdry.returns.international. 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The form which superdry return policy uk inspiration from Japanese graphics, American vintage and classic British quality 31st.. Number or credit card details back and relax while we do the.. Or replace it can not be returned to a Superdry concession or franchise the original condition and packaging ( superdry return policy uk! To set additional cookies to improve your experience on our website and to show personalised! Your National Insurance number or credit card details email to confirm to us is shipped to the processing for info! The top 20 stores with the best return policies receipt, you can quickly get your and... Money within the shortest time possible exchange your product or get a gift by providing gift..., plus the usual free returns store information and start your returns and simple.